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At Harbinger, we supply our products wholesale to authorised retailers and do not sell directly to consumers through our website. Because of this, all purchases are made through independent retail partners, and any returns, exchanges, or refund requests should first be directed to the original place of purchase.
If you experience an issue with a Harbinger product, we’re here to help. Please contact the retailer you purchased from with proof of purchase and details of the issue. In many cases, they will be able to assist with an exchange, refund, or warranty assessment directly.
For product faults, warranty enquiries, or if you are unable to resolve the matter with the retailer, you can contact the Harbinger team directly via our contact page or customer support email. Please include:
Proof of purchase
Product details
A description of the issue
Photos where relevant
We will work with you and the retailer to assess the issue and provide an appropriate solution where applicable.
Please note:
Change-of-mind returns are subject to the individual retailer’s policies.
Warranty claims apply to manufacturing faults and defects only and do not cover normal wear and tear, misuse, or accidental damage.
Any approved replacements or remedies are provided in accordance with applicable consumer laws.